Customer Service Representative - State Farm Agent Team Member
Full Time in Wheaton - IL
Responsive recruiter
Replies within 24 hours
Benefits
- License Reimbursement
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY
I opened my agency in February 2021 and currently lead a team of six, including four full-time and two part-time team members. Before becoming a State Farm agent, I had a diverse career that included college basketball coaching, working as a sales manager at an auto dealership, and owning a small construction company. These experiences helped shape my approach to leadership, teamwork, and building a successful business.
Our agency offers a 401(k) with a 5% employer match, 80 hours of PTO to start, and ongoing training and professional development opportunities. We believe in investing in our team members and giving them the tools, guidance, and support needed to grow their careers.
Our office is friendly, laid-back, and supportive, but we're also a competitive, sales-driven team with high expectations. We work hard, celebrate wins, and hold ourselves accountable while having fun along the way. We're passionate about delivering first-class customer service while actively pursuing new business and opportunities for growth.
I'm looking for someone who is motivated, coachable, and eager to succeed. If you enjoy building relationships, thrive in a goal-oriented environment, and want to be part of a team that values both performance and having a great time together, we'd love to meet you!
ROLE DESCRIPTION
As a Customer Service Representative - State Farm Agent Team Member with Jon Mock - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES
RESPONSIBILITIES
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
Compensation $18.00 - $25.00 per hour
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none