State Farm® Insurance Agent Jon Mock
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Україна за свою свободу від рашистів ! Українка
December 25, 2024
5
out of
5
rating by Україна за свою свободу від рашистів ! Українка
"Thank you for your professionalism and your service!"
We responded:
"So happy we were able to help! Thank you for taking the time to leave a review. We appreciate you!"
M H
December 5, 2024
5
out of
5
rating by M H
"Jon Mark will be my go to insurance broker going forward! What a delight it was to work with Arjun"
We responded:
"Thank you for taking the time to review, MH! We appreciate you taking the time and looking forward to serving you and your insurance needs moving forward. Very glad that Arjun was able to take care of auto and home insurance needs! Welcome to the family. "
Ryan Taylor
October 31, 2024
5
out of
5
rating by Ryan Taylor
"Great experience, highly recommend. I worked with Kara, who was able to save me hundreds on home and auto, even while adding some coverage compared to what I previously had. Great attention to detail and made several smart recommendations that I would not have thought to ask about."
We responded:
"Kara is awesome! Thanks for spending the time with her and trusting us with your auto insurance and home insurance. Welcome to our State Farm’s family!"
Trey Sorensen
October 31, 2024
5
out of
5
rating by Trey Sorensen
"Really great agency with affordable rates and the staff I have spoken with have been very thorough and transparent."
We responded:
"Thank you for taking the time to leave a review, Trey. Arjun was happy to have the opportunity to work with you. Please do not hesitate to reach out if you have any questions about your renter’s insurance!"
Marty Chindblom
October 31, 2024
5
out of
5
rating by Marty Chindblom
"Very good!"
We responded:
"Thank you, Marty! We appreciate you and you taking the time to leave a review!"
Lloyd Mc
October 22, 2024
5
out of
5
rating by Lloyd Mc
"Jon Mock State Farm Insurance Agent provides a very high quality of customer service and support. I receive professional, courteous, and helpful treatment whenever I contact Jon or his staff."
We responded:
"Thank you so much, Lloyd! We're delighted to hear that you find our customer service and support to be of high quality. It's wonderful to know that you feel treated professionally, courteously, and helpfully every time you reach out. We appreciate your kind words and your trust in us!"
Patrick Ly
September 12, 2024
5
out of
5
rating by Patrick Ly
"Excellent customer service"
We responded:
"Thank you for taking a moment to share, Patrick. We appreciate you and look forward to continuing to serve you in the in future. "
Beth Dewey
August 15, 2024
5
out of
5
rating by Beth Dewey
"Very awesome job done by Rachel Richmond and explains items so customers know their policies."
We responded:
"Thank you for sharing your experience, Beth! Rachel is dedicated to making sure everyone understands their policies clearly. Your feedback means a lot to us!"
Aiden Tate
August 15, 2024
5
out of
5
rating by Aiden Tate
"Great people who work there and wonderful customer service."
We responded:
"Thank you for your kind words! We're delighted to hear that you had a positive experience with our team and appreciated our customer service. Your feedback means a lot to us!"
Zach Dewey
August 15, 2024
5
out of
5
rating by Zach Dewey
"Good customer service"
We responded:
"Thank you, Zach!"
Michael Johnson
August 15, 2024
5
out of
5
rating by Michael Johnson
"I highly recommend Jon and his team. They are always friendly, helpful, and knowledgeable!!"
We responded:
"Thanks, Michael. We try to go above and beyond when it comes to customer service. We appreciate you taking the time to leave a review. "
Dan Rudnicki
August 15, 2024
5
out of
5
rating by Dan Rudnicki
"Jon Mock was able to blow my old insurance costs out of the water and was extremely helpful answering questions and everything throughout the whole process."
We responded:
"Appreciate you, Dan! Glad everything worked out so well. If you’re ever in the market for a fire truck, run don’t walk, Dan is your guy!"
Brian Murphy
August 15, 2024
5
out of
5
rating by Brian Murphy
"Jon has had my business since he opened up shop in February of 2021. Just a straight up guy that doesn’t want to waste your time. We have our home, auto, umbrella and life insurance with him!"
We responded:
"Thank you, Brian. We love the kind words and appreciate you and the fam! Thanks for trusting us with some of life’s most important decisions!"
Brenden Hurd
August 15, 2024
5
out of
5
rating by Brenden Hurd
"Jon and his team were amazing. Got me a quote back very quickly when i needed it and I didn’t give them a lot of time to turn it around. Thank you!!"
We responded:
"Thanks so much, Brenden! Quick and efficient service is what we strive for, and we're glad we could meet your needs in a timely manner. Your appreciation means a lot to us!"
Alex Smida
August 14, 2024
1
out of
5
rating by Alex Smida
"State Farm and the Jon MOCK insurance agency on Main St. in Wheaton are behaving like a cohort of thieves. On April 20th, I paid $609 for auto insurance. On April 25th, they called me to say that since they were transitioning to a different system, my payment did not transfer. Therefore, I needed to make another payment of $607, although my money felt real when it left my account. Four months later, I have not received my refund yet, after communicating with them 14 times. They claimed that a refund check was mailed, although it did not arrive, twice. So, we agreed that the next check would be mailed to their office, which did not arrive of course. At the agency, they assured me that the check was coming, but Customer Service confirmed that no check was mailed. In Escalation, Michael said that a wire transfer was completed on Sunday 08/11/2024 and even gave me a reference number B89EV6FF. So, I called my bank on 08/14/2024, the representative told me that the reference number does not mean anything, and that no $607 were transferred into any of my accounts. The Oxford dictionary defines a lie (noun) as "[that] is used with reference to a situation involving deception or founded on a mistaken impression". Legally, a fraud is an illegal act that involves deceit, concealment, or a violation of trust. It can also be defined as a knowing misrepresentation of the truth or the concealment of a material fact to induce someone to act to their detriment. Fraud can be intentional or negligent, and it can be used to gain money ..., to avoid payment ... or to secure ... business advantage. Therefore, we have a situation of insurance fraud. This business must cease to operate."
We responded:
"Alex, I appreciate you taking the time to leave a review and I understand your frustration with the situation. I can assure you that your situation has not been taken lightly by myself or the team. I can also assure you that the original check was mailed to your home and subsequent check has been mailed to our office. I am available to speak to you at any time regarding this manner, as I have been throughout the process. You can reach me at 630-682-9844. Again, I appreciate you taking the time to share your review and I understand your frustration. I am available for you at anytime. "
Cordell Jones
August 14, 2024
5
out of
5
rating by Cordell Jones
"Every time I call to pay my bill, I get treated with politeness and any questions that I need answered are always answered. I enjoy being treated with respect it’s very nice to be able to be treated kindly"
We responded:
"Thank you so much for your kind words, Cordell! It's wonderful to hear that you feel respected and well-treated every time you call. We're always here to answer your questions and ensure you have a positive experience. Your satisfaction is incredibly important to us!"
rmrnation
August 2, 2024
5
out of
5
rating by rmrnation
"Couldn’t be happier"
We responded:
"Thank you so much for your positive feedback! It's fantastic to hear that you're so happy with our service. We're here to help whenever you need us!"
Brandon S
July 26, 2024
5
out of
5
rating by Brandon S
"What a great office! Alyssa was great to deal with. She is the best"
We responded:
"Thanks for the fantastic review, Brandon! We're thrilled to hear Alyssa provided you with such a positive experience. Your feedback means a lot to us!"
Michael Adams
July 25, 2024
5
out of
5
rating by Michael Adams
""Great Insurance agent and team members too"
We responded:
"Thank you for the fantastic feedback! We're thrilled to hear that you had a great experience with our team. Your support means a lot to us!"
Mike Rogers
July 25, 2024
5
out of
5
rating by Mike Rogers
"Pretty easy to work with and friendly."
We responded:
"Thanks for the great feedback, Mike! We're thrilled to hear you found our team easy to work with and friendly!"
Nolan Moore
July 22, 2024
5
out of
5
rating by Nolan Moore
"Alyssa at Jon Mock State Farm is by far the most attentive representative I've worked with that displayed "The Best customer service". I've been waiting on a check by mail for a few weeks that still haven't arrived. She has followed up on serval occasions to make sure things are going smoothly. Alyssa thank you for your hard work and more importantly your follow up skills. State Farm has canceled the check by mail and is sending it digitally to my account."
We responded:
"Thank you for sharing your experience with Alyssa at Jon Mock State Farm! We're thrilled to hear she provided exceptional customer service and followed up diligently. It's great to know the issue with your check has been resolved and is now being sent digitally. We appreciate your feedback and your trust in us!"
Chris
July 17, 2024
5
out of
5
rating by Chris
"Jon and the team are excellent. Always answered my questions and needs promptly and professionally. Highly recommend to anyone in need of a great insurance team!"
We responded:
"Thank you so much, Chris! Glad our team has always been there for you. Thank you for taking the time to share your experience. "
Austin Elliott
July 12, 2024
5
out of
5
rating by Austin Elliott
"Dave gave me a call after I did some price shopping on State Farm's website - same day and everything. He was friendly, honest, and clear about my options. I didn't end up going with State Farm but Dave left such an impression I felt compelled to email him and leave this review. He will be on my list to call next time I'm shopping."
We responded:
"Thank you for taking the time to share your experience, Austin! We're glad to hear that Dave provided you with excellent service and information."
Mark
July 11, 2024
5
out of
5
rating by Mark
"Professional, prompt and competent service"
We responded:
"Thank you for the kind words, Mark! We strive to provide professional and prompt service to all our customers. Your feedback is greatly appreciated."
Olivia O'Malley
July 11, 2024
5
out of
5
rating by Olivia O'Malley
"Best Insurance agent around!!!"
We responded:
"Thank you so much for the kind words, Olivia! We're thrilled to hear that you think we're the best insurance agent around. We appreciate your support!"